success story




VIA Metropolitan Transit utilizes Access Live technology to discover what is important to residents, and how to improve public transportation for riders all over the San Antonio metro area. 

VIA has interacted with nearly 25,700 citizens, giving updates, answering questions, and gathering feedback from participants in order to find out what comes next for mobility in their region. These events are hosted in multiple languages, allowing for both English and Spanish-speaking residents of San Antonio to partake in these conversations. VIA events included high-quality video streaming, reaching nearly 1,500 participants online. These video events have also featured ASL interpreters, making them accessible to hearing-impaired residents.


The Access Live platform allowed us to make new connections with San Antonians who otherwise might not have interacted with us. Especially during the global pandemic, our telephone town halls have allowed us to consistently conduct meaningful two-way conversations with those we serve now and those we hope to serve in the future.”

VIA Staff Member

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