Field Merge
(Variable Data)

Personalize your messages with recipient-specific information – name, location, or any custom field from your list. Each contact receives a message that feels as if it were written just for them.

Field Merge Character Counts

See accurate character counts in real time when your message includes field merge variables, so you always know exactly how long each version of your message will be.

Customizable
Upload Field

Choose and label exactly which data columns to import when uploading a contact list, giving you clean, organized data from the start.

Rich Text Messages

Format your broadcast text with bold, italics, and other styling options – giving your messages more visual punch and flexibility right out of the composer.

Media Library

Store media files in one place and pull them into any broadcast or survey without re-uploading, keeping your assets organized and reusable across campaigns. For surveys, the media library will generate optimized versions of your files for various screen sizes.

Contact Tags

Tag contacts directly in Decantr to create meaningful segments. Then use those tags to include or exclude specific groups from any broadcast – without rebuilding your list each time.

Advanced List Filtering

Narrow your send list by filtering contacts based on any field in your data – district, membership tier, event date, and more – then stack multiple conditions to target exactly the right audience for each send.

Exclude Previous
Broadcast Recipients

Easily exclude anyone who received a prior broadcast from a new send – useful for follow-up sequences, re-engagement campaigns, or suppression lists.

Download Lists with Columns & Tags

Export your contact lists with all custom data columns and tags intact, so your downloads reflect the full picture of your audience.

Opt-Out List
Upload

Upload an existing opt-out list to any client account to make sure suppressed contacts are excluded from broadcasts before you ever hit send.

List Download

Upload a contact list and download it back out at any time – useful for record-keeping, auditing your data, or picking up where you left off.

Batch Message Delivery

Control the pace of outgoing messages to manage volume, protect deliverability, and align with your contact strategy.

Auto-Pause on Error Threshold

Decantr will automatically pause a broadcast if errors exceed a set limit – giving you time to investigate before continuing rather than pushing through a problem.

Curfew Stop Times

Set a hard stop time for any broadcast so messages are never delivered outside compliant hours – no manual monitoring required.

Mobile-Friendly P2P Views

The P2P confirmation flow and send path are now optimized for mobile, making it easier for agents to work from their phones.

Keyword-Triggered Responses

Define automated SMS or MMS responses – with text or graphics – that send when a contact replies with a specific keyword. Opt-outs, confirmations, redirects, and more can all be handled automatically.

Email Alerts for Keyword Responses

Get notified by email whenever a contact triggers a specific keyword, so your team can follow up quickly on high-priority replies without constantly monitoring the inbox.

Messaging Reports
Inside Decantr

View usage and messaging reports directly within the platform – no need to pull data from a separate system to see how your broadcasts are performing.

Partner-Branded
Report Downloads

Add your logo to exported reports before sharing them with clients, keeping your brand front and center in every deliverable.

P2P Confirmer Role

Let volunteers confirm and send P2P messages from a limited-access account, with everything else locked down.

Organization-Level
Time Zone Settings

Set a default time zone for your account so scheduled broadcasts, reports, and timestamps all reflect the right local time – no more manual math.

Automatic Media Optimization

Images and media files are automatically optimized when uploaded, keeping file sizes manageable and MMS delivery clean.

Drag-and-Drop
Survey Builder

Create surveys using a drag-and-drop builder – add and reorder questions, insert page breaks and question logic, then preview the layout on desktop and mobile before distributing via text, email, or anywhere a link can be shared.

Call-to-Action Survey Components

Add clickable links and call-to-action buttons within your surveys to guide contacts to a next step – a website, a form, or a registration page.

Custom Survey Ending Pages

Customize what people see after completing a survey – a thank-you message, next steps, or a branded confirmation that fits your campaign.

Edit Surveys After Launch

Made a mistake or need to update a live survey? You can now make edits to a published survey without starting from scratch.

Copy Surveys Across Accounts

Duplicate a survey from one client account to another – a real time-saver for partners managing multiple clients with similar programs.