Careers
join our team and make an impact.
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JOIN OUR TEAM

Entrepreneurial. Hard working. Lively.

Those are some of the phrases that describe the culture at Broadnet. We’re in the business of making connections between those who have something to say and those who need to hear it.

If you’re interested in working with us, we’d like to hear what you have to say. Open positions are listed on this page. If it sounds like a fit, please apply directly. We look forward to hearing from you.

AVAILABLE POSITIONS

Graphic Designer (Contract)

Role and Responsibilities

The Graphic Designer plays a role in designing and communicating the Broadnet brand (and the brands of all related products, websites, and apps) and ensuring the timely delivery of all marketing deliverables. The Graphic Designer will also create assets for clients and partners in their brand look and feel. The Graphic Designer will support the Marketing team with managing and designing creative needs from internal and external clients.

The Graphic Designer’s main responsibility is the design and creation of marketing materials across all platforms: print, digital, electronic, video, audio and web. The Graphic Designer will work closely with the Design & Content Specialist to learn the Broadnet brand and work with both the Director of Marketing and Design & Content Specialist to determine which projects the Graphic Designer will own. For collaborative projects, the Graphic Designer will work with the Design & Content Specialist who will facilitate the creative development concept and process.

This is first and foremost a hands-on graphic design position, and the Graphic Designer must have the graphic design experience, skillset, and software know-how to create best-in-class designs for each application.

This position is highly integrated into the company’s cross-functional teams of sales and marketing, operations, engineering/IT, customer service, and event managers.

The ideal candidate will have a significant amount of design and production experience and is capable of a hybrid role of hands-on design/production work as well as management of a project’s creative resources, process and concept.

Responsibilities and Activities include:

  • Designs, creates and updates all collateral materials including but not limited to as sell-sheets, product sheets, case studies, infographics, reports, proposals, and training materials
  • Designs, creates and updates presentation materials including PowerPoints (with animations and multi-media)
  • Designs, creates and updates digital materials such as email signatures, Mailchimp email campaigns, social media plans (internal and external), digital display ads
  • Designs, creates and updates corporate communications materials including but not limited to business cards, stationery, presentation folders, order forms and other administrative documents
  • Designs and creates assets for clients, including but not limited to social media images, emails, event ID images, and video event assets such as lower thirds and slides.
  • Helps design website landing pages by creating design templates and assets, with enough understanding of UI/IUX design and the WordPress backend
  • Co-brand or white-label marketing materials for resellers and partners
  • Creates custom materials or solutions based on specific requests from internal sales and marketing, senior executives, and external resellers and partners
  • Develops promotional materials and items for internal and external use, such as trade shows
  • Edits audio and video assets

Qualifications and Education Requirements

  • Bachelor’s degree with a specialization in design preferred
  • Minimum one-year design and production experience
  • Proficiency in Adobe Creative Suite including Photoshop, Illustrator, InDesign
  • Advanced skills in MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Exceptional organizational, planning and project management skills
  • Strong problem solving and analytical skills
  • Understanding of social media
  • Multi-tasking and deadline-oriented approach

Preferred Skills

  • WordPress CSS design; basic web coding
  • Animation software (such as Adobe Flash) for creating animated SWFs and GIFs
  • Project management software such as Monday.com and Trello
  • Experience with audio and video editing software such as Final Cut, Audacity, iMovie

This position is a contract position. Hours will vary per week. Position must be available for 10-15 hours per week, Monday – Friday and be able to work quickly to design projects that have a quick turnaround time. Work will be done at home.

To apply, please send resume, samples, and website to marketing@broadnet.com.
Client Relations Specialist

The Client Relations Specialist functions in the Client Relations department and is a hybrid role of operational knowledge and client relationship management. This role is responsible for guiding clients through the event planning process, including onboarding, coordinating appropriate features, ensuring compliance, and post-event deliverables. This role interacts directly with clients and works closely with Account Managers to determine the best solutions to meet client goals. The Client Relations Specialist normally plans events for clients from start to finish, so there is a heavy client relationship-building component.

Key duties of this position are as follows:

  • Encourage and promote professional direct communication at all times.
  • Pro-actively ensure a successful Broadnet experience.
  • Maintain a positive, empathetic, calm, and professional attitude toward clients at all times.
  • Assist clients with onboarding fulfillment, including an explanation of features and assisting in upselling products.
  • Interact with customers to help them understand and navigate our platform, products, features, and services offered.
  • Communicate across all Broadnet departments to coordinate and confirm event details.
  • Collaborate with Operations to secure internal and external resources for upcoming events.
  • Process and prioritize client requests, questions, and complaints as they come in through email or by phone.
  • Manage client expectations and report back on deviations.
  • Provide timely resolution of customer complaints, concerns, and inquiries. Escalate when necessary.
  • Keep records of technical issues and report back to management, development, or product departments.
  • Manage client projects on an as-needed basis.
  • Communicate client requests, goals, and trends to Account Managers to ensure client satisfaction and growth.

Requirements

  • A minimum of two years’ experience in customer service, project management, or a similar role
  • Demonstrated ability to communicate, present, and influence effectively at all levels of organizations
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while upholding strict attention to detail
  • Strong time management and organizational skills, with problem-solving and conflict management abilities
  • Strong interpersonal skills, including verbal and written communication
  • Prior knowledge of telecommunications, multimedia production, event operations a plus
  • Must have flexibility, including nights and weekends during busy seasons and when working on large projects
Please apply on LinkedIn using the button below.
Customer Support Specialist

The Customer Support Specialist is responsible for handling incoming customer requests and providing day-to-day operational support with a positive, solutions-driven mindset. This role will interact with all departments within the company and will be responsible for knowing when a request needs to be fulfilled by another department. This is not a call center. This is a unique support role, and you have the opportunity to build rapport with our clients and partners. The requests you are receiving are from clients and partners who interact with our platform daily and you will likely be interacting with the same clients throughout the week. The right candidate is empathetic and is driven to find solutions quickly. The majority of our support is provided by email via Zendesk and also by phone – Strong written and verbal communication is a must!

We are looking for candidates who have the following traits and qualifications:

  • Minimum of 5 years in customer service-oriented role
  • Empathetic
  • Problem-solving skills
  • Patience and a positive attitude
  • Thorough – pays attention to detail
  • Ability to de-escalate stressful situations
  • Willingness to go the extra mile
  • Time management skills
  • Desire to learn

General

  • Encourage and promote professional direct communication at all times
  • Pro-actively assure a successful Broadnet experience by anticipating client needs and exceeding expectations.
  • Assist in onboarding and training clients and partners on products, features, and services offered.
  • Secure internal and external resources for upcoming events as requests come in.
  • Process and prioritize client requests, questions, and complaints as they come in through email and by phone. Interact with customers to help them understand and navigate our platform.
  • Manage client expectations and report back to Customer Success Manager on deviations.
  • Provide timely resolution of customer complaints, concerns, and inquiries. Escalate when necessary.
  • Keep records of tech issues and report back to management, development, or product departments.
  • Manage client projects on an as-needed basis.
  • Communicate and coordinate with Broadnet internal teams to fulfill client requests, resolve client issues, and evaluate processes to improve the client experience.

General Care Team Responsibilities

  • Monitor the Care Team Inbox Queue – can answer or triage most tickets, escalating to Lead or Manager when necessary
  • Fluent in all Broadnet offered products and features
  • Other duties as assigned

Available outside of normally scheduled shift including weekends and holidays.

Please apply on LinkedIn using the button below.