A Day In The Life of Our Operations Team

Broadnet Operations & Security

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If you need us, call. Shot of a woman wearing a headset while working in a call centre.

From our first interaction to your broadcast delivery, we spare no effort in upholding the trust and confidence of our clients.

Join us for a typical day in the life of our Operations team at Broadnet, who work to maintain compliance on our platform.

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ONBOARDING

We require direct contact to become a client and obtain login credentials. This hands-on approach ensures that only authorized individuals can access your account on our platform, adding an extra layer of protection to your communications.

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SOUND FILE REVIEWS

We meticulously analyze every sound file for any voice broadcast delivered from our platform to ensure the highest quality standards.

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MAKER OF THE CALL APPROVAL

Before any broadcast is sent, our rigorous protocols dictate that the Maker of the Call agreement must be signed off by the client, further reinforcing our dedication to transparency and accountability. This ensures that every communication sent through our platform adheres to strict guidelines and standards, minimizing the risk of unauthorized or malicious activity.

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PROACTIVE MONITORING

Our dedicated Event Specialists, who are included on every Access Live event, remain vigilant, paying close attention to promptly address any potential security concerns. With their expertise and proactive approach, we continuously monitor and mitigate risks, safeguarding your conversations and ensuring the integrity of our platform.

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SECURE SUPPORT

Our operations team is always available to provide hands-on support seven days a week, 364 days a year. We have a comprehensive training program, including mandatory security training, to equip all support roles with the necessary skills to provide personalized assistance and know when to escalate security concerns. To comply with FedRAMP security requirements, we hire all team members in-house, which ensures direct oversight and accountability. This demonstrates our commitment to maintaining high-quality service standards within our organization.

Our dedicated in-house operations team, coupled with our stringent security protocols, ensures all broadcasts on our platform remain secure and the client experience is seamless.

Want more information about Broadnet’s multi-layered security approach?