What Makes Broadnet Stand Out From The Crowd?
Broadnet provides effective solutions to connect those with something to say and those who need to hear it. Our suite of products enables you to share timely and valuable information, gather feedback, and connect with your communities. We believe that every conversation that happens on our platform is the most important and that every client is a VIP.
Security
Broadnet’s enhanced security measures meet the requirements of the Federal Risk and Authorization Management Program (FedRAMP). This government-wide program promotes the adoption of secure cloud services across the federal government to modernize IT infrastructure while protecting federal information. Even though FedRAMP may be specific to our federal government clients, Broadnet’s security package is standard for every client who uses our platform, so you can rest assured that your data is protected.
Hands-On Support
Our team provides hands-on support before, during, and after your Access Live event, including:
Broadnet invests in training our full-time Customer Care and Live Support teams on all aspects of our products to ensure the fastest and most comprehensive support for our partners and clients.
Before your event, we strategize with you to maximize the results of your Access Live event, including determining which features to utilize during the event.
Should your team need training, our team will work with them to ensure they are well-equipped with knowledge before the event.
Broadnet takes compliance very seriously, and our team reviews all outbound broadcasts on our platform before they are released to dial to ensure they are FCC-CRTC compliant.
Each event has a dedicated Event Specialist to help with any technical questions or issues should they arise during the event.
Both our Customer Care and Live Support teams provide support 16 hours a day, 364 days a year. During weekdays, you can expect a response within 30 minutes or less. On weekends and holidays, you can expect a response within two hours.
Whether you prefer sending us an email, picking up the phone, or using our online chat, Broadnet’s Customer Care and Live Support teams are standing by, ready to help.
Just because your event is over doesn’t mean the support stops! We are happy to review event reports with your team and provide valuable insights so that you can continue to host successful events with us in the future.
Variety in Products
Broadnet is a technology innovator offering ample choices of integrated products to help clients better engage and understand their audiences, creating solutions that go above and beyond ordinary telephone town halls. Read about our different types of products:
Access Live™ | Elevate your telephone town halls with unique features that enhance your events and broaden your audience reach.
Surveyor® | Collect valuable data from your audience, including both landline and mobile phone users, using IVR phone polling.
VoiceNotify | Notify your audience through automated, pre-recorded phone calls.
Get the same patented and trusted technology as our Access Live, Surveyor, and VoiceNotify products while being able to call your audience without a pre-recorded message. Using a live Lobby Greeter, Broadnet’s Live Answer solutions allow you to dial your audience on their mobile phones.
With the most secure SMS product on the market, use Broadnet’s texting platform to notify your audience of upcoming events and resources available to them or to get important messages out to your community. Send text messages before, during, and after your Access Live events to continue to engage with your audience and enhance your communication strategy.
Supplement your Access Live event with high-quality video streaming that allows numerous hosts to join from different locations. In addition to our standard support, video events include technical assessments, custom graphics made for your brand, and a dedicated live Production Specialist working behind the scenes to ensure your event runs smoothly.
Knowledge Base
Once you become a partner or client with Broadnet, you gain access to our Customer Success Center, our epicenter of information. The Customer Success Center contains thorough, easily digestible, and up-to-date articles at your fingertips, allowing you to learn more about every Broadnet product and feature. You can easily search for articles, select from our menu, or submit a request to our Customer Care Team to get additional support.
