Hurricane and Winter Storm Prep: Build a Communication Plan
Keeping Your Community Informed Before the Storm Hits
Hurricane season doesn’t officially end until November 30, and late-season storms can still bring damaging wind, flooding, and widespread power outages. Right behind them comes winter: ice storms, blizzards, and dangerous cold snaps that close roads, schools, and offices with little warning. For emergency managers, city officials, school districts, and utilities, severe weather communication isn’t a one-season project. It’s a year-round responsibility.
Whether it’s a hurricane or a blizzard, the organizations that fare best when a storm is bearing down aren’t just the ones with the best evacuation routes or snowplow schedules. They’re the ones who can reach every resident on every device from the first warning to the last all-clear. That’s where Broadnet comes in.
The problem with single-channel alerts…
Too many emergency notification plans still lean on a single channel: a website banner, a social media post, or an outdated reverse-911 call list. But storms don’t disrupt every channel the same way. During a hurricane or major winter storm, one neighborhood may lose power and internet while another loses cell service. Some residents are home by a landline, while others are on the road, in a shelter, or staying with relatives out of town. A notification plan that depends on one channel leaves gaps exactly when it matters most.
Broadnet’s tools were built around a different premise: reach people by phone, text, and online, because in a real emergency, you can’t predict which channel each resident will be able to use. When one channel is down, another can still get through. You need all of them working together.
VoiceNotify: The Backbone of Your Alert System
For hurricane warnings, evacuation orders, shelter updates, and snow-day closures, VoiceNotify is the tool built for the job. It sends thousands of pre-recorded voice messages to landlines and mobile phones in a single automated broadcast. That means no call center and no manual dialing. During storm response, a few features stand out:
- Speed at scale. Broadcasts go out to entire zip codes or evacuation zones simultaneously, with a real-time dashboard showing delivery status as calls connect.
- Patch-through transfers. Recipients can be connected directly to a non-emergency line, a shelter or warming center hotline, or a public information officer without having to hang up and redial.
- Compliance built in. VoiceNotify meets strict security requirements and handles do-not-call requests automatically, so your team isn’t managing opt-outs by hand in the middle of a response.
For organizations that have relied on word-of-mouth or a single alert list, VoiceNotify is the difference between a warning that reaches a fraction of residents and one that reaches far more of them, by landline and mobile phone. And paired with text and online updates, it helps ensure the residents who miss the call still get the message.
Access Live: Keeping Residents Informed as Conditions Change
Severe weather is dynamic. Forecasts shift, evacuation zones expand, road conditions change by the hour, and rumors fill the vacuum when official information is scarce. Access Live lets officials host telephone town halls during storm prep and recovery. Access Live dials out to residents’ phones and streams audio and video online with live captioning, so people can join however they’re able and ask questions in real time.
Instead of a one-way press release, this gives your community a direct line to decision-makers: “Is my neighborhood in the new evacuation zone?” “Where is the nearest warming center?” “When will power be restored?” “Is the boil-water notice still in effect?” Answering those questions live, at scale, does more to calm a nervous community than any static webpage.
Decantr: Two-Way Texting for Shelter Check-Ins and Status Updates
Voice calls are powerful, but not every update needs a phone call — and not every resident wants to answer one from an unknown number during a crisis. Decantr adds secure, two-way text messaging to the mix, useful for shelter and warming center updates, school delays and closures, boil-water notices, road closures, and quick “are you safe?” check-ins with vulnerable populations. Because it supports built-in surveys, it also gives emergency managers a fast way to gauge need (food, medical attention, transportation) without tying up phone lines.
Your Partner Across Every Channel
The real advantage isn’t any single tool. It’s that VoiceNotify, Access Live, and Decantr all come from one partner, alongside Broadnet’s Surveyor polling tools and Live Answer products. With voice calls, text messages, and live telephone town halls at your fingertips, a resident who misses one message has other ways to hear from you, and anyone with follow-up questions can join your next Access Live telephone town hall. For organizations juggling separate vendors for phone trees, texting, and virtual meetings, working with one partner also means one team to call when every minute counts.
Getting Ready for the Rest of Hurricane Season and the Winter Ahead
Severe weather preparedness isn’t something to figure out after a storm forms. The organizations that respond most effectively are those that have already tested their notification systems, cleaned up their contact lists, and trained their teams in advance. If your community has already weathered a storm this season, you know where your communication plan held up and where it fell short. Use what you learned to get ready for the rest of hurricane season and the winter months ahead.
If your emergency communications plan still relies on a single channel or an outdated call list, now is the time to change that. Broadnet can help you build a layered notification strategy using voice, text, and live telephone town hall briefings so your community hears from you first.
Ready to strengthen your severe weather communication plan? Contact us today.
